Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts

07 April 2012

Caveat Venditor, Starbucks...

This cartoon is by the ever-brilliant Mick Stevens, New Yorker magazine
Buy the framed print at http://www.condenaststore.com/-sp/Braithwaite-Starbucks-How-may-we-help-you-New-Yorker-Cartoon-Prints_i8543850_.htm


"What Starbucks has created around coffee is
an extension of the front porch.
If you look at the UK, the English pub is an extension of
people's homes but for a different beverage.
Our stores have become a gathering and meeting place
in addition to the coffee."
~Howard Schultz, Chairman/CEO Starbucks

After several weeks of finding local store and office personnel unresponsive to issues regarding faulty Wi-Fi and an approaching remodel of the store, a group of us who are regulars at Starbucks Location X decided to "bump the thread".  We met, listed our specific concerns, and Gitanajava Productions drafted the following letter, written to Starbucks via their website.  We posted our letter the evening of Friday, 6th April 2012.  Now, we're waiting to see what, if any, response we'll get from Starbucks.

Buckle your seatbelts, here we go...

07 November 2011

Un-occupy Gmail, Part 2

Since noting our strong objections to Google/Gmail's latest shenanigans in yesterday's post, Un-occupy Gmail, we're discovering other voices critical of their heavy-handed redesign.


Scott Wilson sees the Google/Gmail re-design rationale "shaping up to be an unmitigated disaster".

06 November 2011

Un-occupy Gmail


If Necessity is the Mother of Invention, Who's Baby's Daddy?



Why We Won't Switch Voluntarily to the New Gmail UI

Over the past week or so, we've read all the blogs, news, and comments about the roll-out of Gmail's new look.  In the pursuit of truth, justice, and leaping tall buildings in a single bound, we even tolerated a couple of videos, and this is what it comes to:  until the G-men force us to change to the new look, we'll skip it.  It can roll right past us, thank you.

First, the "new and improved" Gmail UI is rife with advertising distractions.  The subtle "oh, by the way" is bye-bye.